Frequently Asked Questions

How safe are disposable protective masks on Masket.co.uk?

Our disposable protective masks all meet European standard EN149, are designed for using in a low aerosol exposure environment. Our selected manufacturers all have ECM certificate and proofed test reports. Minimum filtering efficiency rate is 90%, higher than many civilian use masks.

Where are the face masks made?

Most of our masks are made in China. Some fashion masks are designed by our team in the UK and all fashion masks are manufactured by special selected high-quality garment factories.

Shall I wear a face mask or KN95 respirators during COVID-19 pandemic?

Due to an on-going shortage of PPE for frontline workers in UK and Europe, for civilian daily use, we would not suggest KN95 or FFP1/2/3 masks to individual customers. If you need to wear a mask during aerosol-generating procedures or to prevent yourself from the release of exhaled respiratory particles, please select KN95 or FFP2/3 masks.

How soon is my shipping after I placed an order on Masket online store?

We will send out your order within 2days once your payment is successfully received. If certain mask is out of stock, we will contact you by email or text to let you know the next available shipping date or arrange a refund for you.

How much is the postage?

Masket masks are shipping via DPD or signed for Royal Mail to UK domestic customers. Domestic postage starts from £1.99.. For international customers, we ship via secured courier DHL , UPS or DPD.

International postage starts from £6.50.

Can I return my masks?

Unless there is certain manufacturer’s fault on sold mask, due to the personal hygiene reason. All masks sold on Masket.co.uk are not available for any return or exchange. So please think carefully before you decide to buy any mask online.

Can I get any discount for buying mask in bulk on Masket.co.uk?

Yes, if you purchase a large amount of masks for your company or sole trade business, please contact us with business name, the mask quantity and delivery time by Email: info@masket.co.uk

If you are from a Care Home, Charity or NHS, we offer a Charity Discount to directly support you during COVID-19 pandemic.

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